When I was young, I would tirelessly ask my parents questions. About everything. And in the 80s-90s, there was no internet, so they had to get really creative! And to this day, I have never stopped asking questions.  Most of them are about the history of things and how things work or are hypothetical or […]

If you are like me, you might have done some searches on the internet about this “agile” thing over the years. And you most likely came across terms like “stories”, “scrum masters” and “sprints” all over the place! Then, you might have had the thought that this seemed really complicated and ultimately was not something […]

I started my career as a waitress, then an administrative temp, an administrative assistant, and later found myself on a path to being an executive assistant with a process improvement focus/specialty. I found myself implementing a 2-year MS Dynamics solution as the lead Business SME, and ultimately transitioning into a full-time Salesforce Admin! I wrote […]

As a Salesforce Admin, we are constantly implementing new processes for our organizations. To start a new salesforce.com project off right, it is crucial that we take the time to interview the right people (and allow them all to contribute!) and clearly identify and document where their pain points are within the process. UPATE SEPTEMBER 2015: I presented on this topic […]

Writing a use case is an ideal way of getting organized and making sure you are not missing any key components for the deliverable you are working on. Going through the exercises outlined below for any project you take on will help in many ways, the most important being: (A) transferring everything from your head to […]