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Category: communication

The More you Ask

April 23, 2022
collaboration, communication, cross-functional, project management, salesforce

When I was young, I would tirelessly ask my parents questions. About everything. And in the 80s-90s, there was no […]

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The Power of Questions

April 23, 2022
collaboration, communication, salesforce

Being critical or cynical is very different than being curious. Questions have nothing in common with judgments and opinions. In […]

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The Bottom Line on Intention

March 9, 2016
collaboration, communication, salesforce, trust

Salesforce admins are also business analysts and process gurus. To be better at our job means we are paying attention […]

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Be a Change Agent: An Epic Battle

September 30, 2015
collaboration, communication, cross-functional

A change agent is a person from inside or outside the organization who helps an organization transform itself by focusing on such […]

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The 8 Steps to Managing Successful Salesforce Projects

July 26, 2015
collaboration, communication, salesforce

This is a high-level representation of the project lifecycle that I have found to be the most effective in managing […]

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Bringing all the troops to the project

February 28, 2015
collaboration, communication, cross-functional, project management, salesforce

Writing a use case is an ideal way of getting organized and making sure you are not missing any key components […]

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