The More you Ask
When I was young, I would tirelessly ask my parents questions. About everything. And in the 80s-90s, there was no […]
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making the unknown less fuzzy
Category: communication
The Power of Questions
Being critical or cynical is very different than being curious. Questions have nothing in common with judgments and opinions. In […]
Read more →The Bottom Line on Intention
Salesforce admins are also business analysts and process gurus. To be better at our job means we are paying attention […]
Read more →Be a Change Agent: An Epic Battle
A change agent is a person from inside or outside the organization who helps an organization transform itself by focusing on such […]
Read more →The 8 Steps to Managing Successful Salesforce Projects
This is a high-level representation of the project lifecycle that I have found to be the most effective in managing […]
Read more →Bringing all the troops to the project
Writing a use case is an ideal way of getting organized and making sure you are not missing any key components […]
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