Know your change phase
The wheel of change is always rolling. No matter how things feel in the moment, there is always one thing we have in our control: what we focus on. It is easy to forget this in the moment, and just…
You are the Variable
You are the variable. Your company will achieve the goals they are looking for, they have to if they want to grow and or survive. How they get there, how long it takes, what end solutions are focused on, the…
Our Teachers
I have always loved the yin-yang. For so many reasons. The biggest, representing my passion for the gray areas. It’s so easy to get wrapped up in the extremes – taking a breath and stepping back to consider all the…
The More you Ask
When I was young, I would tirelessly ask my parents questions. About everything. And in the 80s-90s, there was no internet, so they had to get really creative! And to this day, I have never stopped asking questions. Most of…
The Power of Questions
Being critical or cynical is very different than being curious. Questions have nothing in common with judgments and opinions. In fact, you should throw away everything you think you know when figuring out the real questions you have. When we…
The Bottom Line on Intention
Salesforce admins are also business analysts and process gurus. To be better at our job means we are paying attention to our business, and conducting ourselves as the COO of our world. We initiate meetings, brainstorming sessions, and discussions around…
Be a Change Agent: An Epic Battle
A change agent is a person from inside or outside the organization who helps an organization transform itself by focusing on such matters as organizational effectiveness, improvement, and development.” I know that Salesforce administrators are the embodiment of the “learners” referenced in this quote:…
The 8 Steps to Managing Successful Salesforce Projects
This is a high-level representation of the project lifecycle that I have found to be the most effective in managing successful salesforce projects. #1 Current State Identify the business owners of the current state and schedule a kickoff meeting to…
Salesforce Admins are Employee-preneurs
One of my favorite ways to pass the time is to reflect on the choices and events of my life that have led me to this point. It is fascinating that so many specific choices had to come into play for me to…
Mind your PB&Js
As a Salesforce Admin, we are constantly implementing new processes for our organizations. To start a new salesforce.com project off right, it is crucial that we take the time to interview the right people (and allow them all to contribute!) and clearly identify and document where…