The wheel of change is always rolling. No matter how things feel in the moment, there is always one thing we have in our control: what we focus on. It is easy to forget this in the moment, and just as easy to get back on track– remind yourself: “Where your focus goes, your energy […]

If you are like me, you might have done some searches on the internet about this “agile” thing over the years. And you most likely came across terms like “stories”, “scrum masters” and “sprints” all over the place! Then, you might have had the thought that this seemed really complicated and ultimately was not something […]

As an ambitious admin I know you have a strong desire to achieve process efficiencies, and there is no better way to solve a specific business problem than to leverage the power of formulas in your Salesforce implementations. Formulas can be used in formula fields, workflow rules and validation rules, all of which are extremely powerful… […]

As a Salesforce Admin, we are constantly implementing new processes for our organizations. To start a new salesforce.com project off right, it is crucial that we take the time to interview the right people (and allow them all to contribute!) and clearly identify and document where their pain points are within the process. UPATE SEPTEMBER 2015: I presented on this topic […]