AmbitiousAdmin

April 13, 2015 Melissa VanDyke 0 Comment
Documenting Requirements is a Requirement

You went through all the work to understand what your stakeholders and subject matter experts (the “troops”) need for your new salesforce.com project (the ” business requirements”), and you never documented them… so you ended up spending a lot of time undoing some of what you did and re-working other pieces of what you did. Sound familiar? […]

March 22, 2015 Melissa VanDyke 0 Comment
Mind your PB&Js

As a salesforce.com administrator, we are constantly implementing new processes for our organizations. To start a new salesforce.com project off right, it is crucial that we take the time to interview the right people (and allow them all to contribute!) and clearly identify and document where their pain points are within the process. UPATE SEPTEMBER 2015: I presented on this topic […]

March 15, 2015 Melissa VanDyke 0 Comment
Administrative Support to Salesforce.com Administration

Welcome to my first post introducing the Admin to Admin Academy series! It is dedicated to people interested in making the move from an administrative support role to a Salesforce.com Administrator. As administrative support staff, we are constantly asked to wear many hats. It is in our job description to figure out the impossible and make it […]

March 4, 2015 Melissa VanDyke 0 Comment
Events unplanned and not by chance

I by no means sat down and planned out these events. And they most certainly did not happen to me completely by chance. Somewhere in the middle it seems there is this third way of being, where we just open our mind and start responding to life with an intentional flow toward our goals.  Engaging the part of […]